Support Specialist I (HRA/HSA/FSA Plans)

    • Job Tracking ID: 83057-265559
    • Job Location: Lake Mary, FL
    • Job Level: Entry Level (less than 2 years)
    • Job Type: Full-Time/Regular
    • Date Updated: November 02, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

The Support Specialist will receive, prioritize, document and actively resolve client/Consumer requests, serving as a dedicated resource for Paylocity HRA/HSA/FSA/TMA/POP product support.

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Administers technical and non-technical support to clients
  • Establishes intra- and interdepartmental relationships to prioritize needs, communicate project status and timing expectations.
  • Determines the scope of client requirements.
  • Achieves objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
  • Apply critical thinking and problem-solving skills to troubleshoot and resolve client questions.

Experience and Skills:

  • Comfortable with heavy client contact; strong customer service skills
  • Basic project management skills
  • Computer skills, including familiarity with web-based applications and MS Office programs required; solid understanding of Excel is a plus
  • Bachelor’s degree preferred
  • Work overtime as needed, especially during Fall/Winter open enrollment season.
  • Experience with Tax Advantaged Plans setup and management