West Coast Payroll Implementation Consultant II

    • Job Tracking ID: 83057-273483
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: December 04, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

Our Payroll Consultants are responsible for understanding moderately complex client needs and configuring our applications to meet those needs. Duties begin with an in-depth consultative needs analysis which is used to define system setup and configuration which will optimize client time, efficiencies, processes and reporting. The Payroll Consultant will ensure accurate conversion of payroll and human resource data from clients’ previous providers, by balancing converted data to reports and tax returns and work cohesively with clients utilizing system output reports to confirm and test setup. Once data is successfully converted, the Payroll Consultant will provide first-level support to our clients’ until their transition to our Client Services team. Paylocity is committed to providing our clients with a high level of service; this position is responsible for maintaining this commitment within our Implementation area.

Primary Responsibilities

  • Has proven track record of successfully assisting clients with 100% responsibility for a seamless onboarding experience for moderately complex clients
  • Provide industry leading customer service
  • Use a project management and consultative approach to promote an integrated implementation across all products
  • Conduct an introduction call to verify contracted products, understand client priorities and craft a suggested timeline for the implementation of all products
  • Conduct an alignment call to answer product questions, collect payroll data for configuration, review data extracted information, confirm company related information and introduce subject matter experts who will assist with higher complexity products
  • Coordinate internally between the client and multiple Paylocity subject matter experts
  • Facilitate the entry of previous payroll provider data
  • Follow balancing procedures to ensure all converted data is accurate
  • Perform quality assurance checks to ensure all setup work has been completed accurately, review reports and support clients for initial processing of payroll
  • Maintain advanced level knowledge of Paylocity’s products and partnerships to ensure clients realize maximum benefit of our system
  • Responsible for mastering the web-based Paylocity payroll and HR software application
  • Research and resolve complex payroll issues to provide client satisfaction
  • Identify and document potential improvements to Paylocity procedures such as training, documentation and system enhancements to increase client and employee retention and satisfaction
  • Lead client meetings
  • Some travel up to 10% required
  • All other duties as assigned

Experience and Skills:

  • Bachelor’s degree or an equivalent combination of education and experience preferred
  • Minimum 2 years of experience in payroll service bureau, benefits center or as a payroll/HR/Benefits Administrator
  • Familiar with payroll related legislative requirements (taxes, withholding orders, etc.)
  • Intermediate project management skills
  • Ability to identify and evaluate resources and plan for their utilization
  • Strong analytical skills, attention to detail, dependability, and follow-through